Return Policy

1. Conditions of return

Customers need to check the condition of the goods and can exchange/return the goods at the time of delivery/receipt in the following cases:

• Goods do not match the type and model in the ordered order or as on the website at the time of ordering.
• Not enough quantity, not enough set as in the order.
• External conditions are affected such as packaging tear, peeling, broken ...

The customer is responsible for presenting relevant documents proving the above deficiency to complete the  return/return of goods.

2. Regulations on the time to notify and send returned products

• Time for notification of return: Within 48 hours of receiving the product in case the product lacks accessories, gifts or is broken.
• Time to send and return the product: within 14 days of receiving the product.
• Product return location: Customers can bring the goods directly to our office/store or by post.

In case you have comments/complaints related to product quality, please contact our customer care line.